The refund policies for products sold on the platform vary and are specified on each product’s page. Products sold by the organizer Vela Spa do not allow for refunds. However, for special cases, we recommend contacting customer support. For the City of Venice Access Contribution (CDA), a refund can be requested if the request is made by midnight the day before the usage date.

You can send feedback or report issues regarding the online purchasing service using the support form available on the CONTACTS page.

To make a new purchase or resolve login issues with your email, go to the ‘Login’ section of the website and select the option to reset your password. Enter your email in the required field and follow the instructions to receive a new password via email. Once received, you can use your email address to proceed with the purchase.

You can purchase the products online on our website: INSERT LINK